Privacy Policy

1. Introduction

BirdlyHQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using BirdlyHQ, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name, profile picture) when you sign up
• X/Twitter account data when you connect your account via OAuth
• Voice training samples and preferences you provide for AI customization
• Content you create, draft, or schedule through our platform
• Payment information processed through our payment provider (DodoPayments)
• Communications with our support team

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (features accessed, time spent, interaction patterns)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Public X/Twitter data accessed through official APIs
• Authentication data from OAuth providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Train AI models to match your writing voice and style
• Generate personalized content suggestions and replies
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• X/Twitter: When you authorize us to post content on your behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure OAuth authentication—we never store your X/Twitter password
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure infrastructure hosted on reputable cloud providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a portable copy of your data
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@birdlyhq.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our platform.

9. Children's Privacy

BirdlyHQ is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: